When you see job listings for managerial and other leadership positions for different businesses across a wide array of industries, there’s one skillset you’ll always find on their list of requirements: communication skills.
An integral part of keeping your company operating efficiently and productively is ensuring communication throughout the office is both open and constant. In my career as a public speaker, I’ve seen firsthand businesses being dragged to an early grave by failures and mishaps in communication.
Through my experience, I’ve learned that these are the ways poor communication tends to drive your business to a slow and painful death:
1) Higher stress & lower morale
Employees who don’t receive proper guidance from their leaders can start to feel unclear about business goals and what their priorities should be. As a result of this uncertainty, they often overcompensate by treating everything as if it’s at the top of the to-do list. This quickly leads to employee burnout, which decreases office morale and fosters a negative work environment.
2) Increased turnover
Think about it—why would you stay in a place where you feel overworked and underappreciated? A lack of clear direction and open praise when good work does happen hurts your relationship with your employees. They have no reason to be loyal to your company and are less likely to feel satisfied in their job, leading them to seek that sense of fulfillment elsewhere.
3) Decreased productivity
Without proper communication in the office, your staff members won’t have ready access to the tools and resources they need to succeed in their roles. Time is wasted looking for the information or people, that should’ve been provided upfront, they need to help them do their jobs. This leads to frustrated, unmotivated employees who are less willing to work and unable to be efficient.
4) Poor customer service
When employees don’t have the tools to do their job, they don’t have the means to provide services to customers or clients in a timely matter—or sometimes even at all. Lack of and miscommunication also lead to missed deadlines and incomplete services. Plus, employees become less invested in their work and less committed to providing quality customer service.
If your office communication isn’t where you need it to be, invite a professional communicator to your next event to boost morale and productivity and help you improve your skills.
I’ll show you how to make your workplace more fun, strengthen employee relationships, and share my secrets about how I use my communication skills to impact people from industries far and wide and all walks of life.
Find my public speaking resources at The Mack Store online or reach out to me directly to learn how I can help motivate your employees and turn your business around!